This Privacy Policy (“Policy”) describes how Genora Infotech Pvt. Ltd. (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information of users (“you”, “your”) when you access our website https://genorainfotech.com (“Website”) and when you engage with us through other channels such as email, phone, WhatsApp chat, or third‑party platforms.
By using our Website or communicating with us, you agree to the practices described in this Policy.
This Policy applies to:
• Visitors, prospects, and clients of Genora Infotech.
• Communication through our Website, WhatsApp Business Chat, contact forms, emails, and customer support.
• Services offered in India and globally, subject to applicable laws (Information Technology Act, 2000 and SPDI Rules, 2011 in India; GDPR in the EU; CCPA/CPRA in California, USA).
a) Information You Provide
• Identity Data: Name, company name, job title.
• Contact Data: Email address, phone number, WhatsApp number, postal address.
• Service Data: Project requirements, statements of work, and documentation you provide.
• Communication Data: Messages you share via email, WhatsApp chats, calls, or forms.
b) Automatically Collected Data
• Technical Data: IP address, device identifiers, browser type/version, operating system.
• Usage Data: Pages visited, time spent, referring URLs, and interactions with our Website.
• Cookies & Similar Technologies: As detailed in our Cookie Policy. You may control cookies in your browser settings.
c) From Third Parties
• Public sources (e.g., LinkedIn, professional directories).
• Business partners or referrals, where lawful.
We process personal information for the following purposes:
• To respond to inquiries and provide requested services.
• To communicate with you via email, phone, or WhatsApp.
• To send updates, offers, or newsletters (with your consent where required).
• To improve Website functionality, analytics, and security.
• To comply with applicable legal obligations and enforce our rights.
When you initiate or continue communication with us through WhatsApp Business Chat at +91 86055 95801, we may collect:
• Your phone number, profile name, and communication history.
• Files, documents, or multimedia shared with us.
Use is limited to business communication, support, and service delivery. WhatsApp is a third‑party platform owned by Meta; your data there is also subject to WhatsApp’s Privacy Policy and terms. We encourage you to review them.
Depending on jurisdiction, we process personal information based on:
• Consent (e.g., for newsletters or WhatsApp outreach where required).
• Contractual Necessity (to deliver requested services).
• Legitimate Interests (improving services, ensuring IT security, fraud prevention), balanced against your rights.
• Legal Obligation (compliance with applicable laws).
We may share your data with:
• Service Providers: Hosting, analytics, email/SMS/WhatsApp communication, CRM, and IT support.
• Legal Authorities: When required by law or legal process.
• Business Transfers: In case of merger, acquisition, or restructuring with appropriate safeguards.
We do not sell or trade personal information to third parties for marketing purposes.
Your data may be transferred outside India to jurisdictions where our service providers or partners operate. For EU personal data, we implement appropriate safeguards (e.g., Standard Contractual Clauses) where required by law.
We employ reasonable organizational and technical safeguards, including secured infrastructure, access controls, encryption in transit where feasible, monitoring, and audits proportionate to the risk level. No method of transmission or storage is completely secure; risks cannot be eliminated.
We retain personal information only as long as necessary for the purposes in this Policy (or longer where required by law). WhatsApp conversations may be retained for support, quality, or compliance; you may request deletion subject to legal/contractual limits.
Your rights depend on your jurisdiction:
• India (SPDI Rules): Right to review, correct, withdraw consent, and grievance redressal.
• EU/EEA (GDPR): Right to access, rectification, erasure, restriction, objection, portability, and to lodge a complaint with a supervisory authority.
• California (CCPA/CPRA): Right to know, delete, correct, opt‑out of sale/share (we do not sell), limit use of sensitive PI, and non‑discrimination.
To exercise rights, contact us (see Section 14). We may verify your identity before fulfilling requests.
Our Website and services are not intended for children under 13 (or the age defined by local law). We do not knowingly collect data from minors. If you believe a minor has provided data, contact us for removal.
The Website may contain links to third‑party sites/services. We are not responsible for their privacy practices. Review their policies before providing personal data.
For questions, requests, or complaints related to privacy:
Genora Infotech Pvt. Ltd.
Flat No. 1, Vandana Apartment, Khadpa Bandh (Old Sigbal Hospital), North Goa, 403401, India
Email: startup@genora.co.uk
Phone/WhatsApp (Business): +91 86055 95801
India grievance redressal: You may contact our Grievance Officer at the above email. We aim to acknowledge complaints within 24–72 hours and resolve within 30 days, subject to complexity.
We may revise this Policy from time to time. Updates will be posted on https://genorainfotech.com with a new “Last Updated” date. Continued use of our Website or services implies acceptance of the revised Policy.
EU/EEA (GDPR)
• Controller: Genora Infotech Pvt. Ltd.
• Data Protection Principles: Lawfulness, fairness, transparency; purpose limitation; data minimization; accuracy; storage limitation; integrity & confidentiality; accountability.
• Legal bases as in Section 6. Where consent is relied upon, you may withdraw at any time without affecting prior processing.
• International Transfers: Standard Contractual Clauses or equivalent safeguards.
• Complaints: You may lodge a complaint with your local supervisory authority.
California (CCPA/CPRA)
• Categories of PI collected: Identifiers (name, email, phone/WhatsApp number, IP), commercial information (service requests), internet activity (Website usage), inferences (service preferences). Sensitive PI is not sought intentionally.
• Sources: You, your devices/browser, referrals/partners.
• Purposes: As in Section 4.
• Disclosures: As in Section 7 (service providers). We do not sell/share your PI for cross‑context behavioral advertising.
• Rights: Know, delete, correct, opt‑out of sale/share, limit use of sensitive PI, non‑discrimination.
India (IT Act & SPDI Rules)
• Sensitive Personal Data: Passwords, financial information, biometric, medical records are treated with special care when provided.
• Consent & Withdrawal: You may withdraw consent; this may affect service delivery.
• Grievance Officer: See Section 14.